x

Request a callback

UK callers only Mon-Fri between the hours of 9:00am - 5:00pm.

 

FAQsSales

We've put together a number of questions we're frequently asked along with answers!

Can I have some fabric samples?

If there is a specific fabric sample you require please e-mail your request to us via the 'Contact Us' page.

Is it possible to buy direct from Old Charm?

No, Old Charm and its Collections have to be purchased through an official Old Charm stockist, who can provide full back up service. For details on your local stockist click on the ‘find a Stockist ‘ icon.

Are there any special offers at present?

Old Charm stockists will have various special offers throughout the year. Your local stockist will be able to advise you of their current special offers and promotions.

Do you know where I can buy or sell second-hand Old Charm furniture?

If you wish to buy or sell second-hand furniture, the best place would be online at ‘e-bay’ or by looking through your local newspaper.

How can I join the Collectors Club?

If you have filled in a Lifetime Guarantee validation certificate or a Five Year Guarantee certificate and not ticked the ‘opt out’ box then you will already be a member of the Collectors Club. However if you have previously bought Old Charm or any of the OC Collections and not filled in the certificate, please email us via the ‘Contact Us’ page and we will send you a certificate to fill in.